Privacy Policy

At JewelHub, we strive to ensure your complete satisfaction with every purchase. Please read our refund and return policy carefully:

Returns: We accept returns only in the event of a damaged item. If you receive a damaged product, please contact us within three (3) days of receiving your order. To be eligible for a return, the item must be unused and in its original packaging.

Damaged Items: In the unfortunate event that your item arrives damaged, please contact us immediately at support@jewelhub.com.au with your order details and photographic evidence of the damage. We will assess the situation and provide instructions for the return process. Returns of damaged items must be initiated within three (3) days of receiving your order to be eligible for a refund or replacement.

Exchanges and Change of Mind: Please note that due to hygiene reasons, we do not offer exchanges or accept returns for change of mind or personal preference. Each piece of jewelry is carefully crafted and handled with the utmost care and hygiene standards.

Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow [number of days] for the refund to reflect in your account, depending on your payment provider’s policies.

Contact Us: For any questions regarding returns, refunds, or exchanges, please contact our customer support team at support@jewelhub.com.au. We’re here to assist you and ensure your satisfaction with every purchase.

Please ensure to review our product descriptions, measurements, and images carefully before making a purchase.